Are you perplexed by when to use a colon versus a semi-colon? When to use “who” or “whom”? What about that pesky comma and where to place it? Do you scratch your head when someone said your email sounded rude? This business writing training will help you become the professional writer that will make you more successful. Learn how to write in a business-like manner, writing up quality emails and memos that are succinct and polite, conveying the tone and message you intend. Training Outline Note: This outline is not conclusive. Most common spelling errors What makes a Sentence (RunOns and Fragments) Commas and Apostrophes Email Etiquette and Examples Taking Minutes Diagramming Sentences/Review Other Punctuation (Exclamation Points, Hyphens, Colons, etc.) Spelling Refresher + Harder Words Grammar How to Proofread Clarity Part 1: Transitions and Fluidity of Ideas Clarity Part 2: Conveying Tone and Emotion Email Review Quotes from Previous Trainees: “Andrea Hawkins is awesome! I learned so much in this course. She also has a great personality. One of the best trainings I’ve ever been to. She was very helpful & informative.” “Andrea Hawkins is a very enthusiastic presenter. Thank you.” “Instructor was great and I did learn new techniques from her presentation. Thank you!”