The Essential Skills for Healthcare Heroes training will provide healthcare professionals, at various levels, with the soft skills needed to effectively manage themselves and their surroundings, communicate and collaborate with colleagues, manage conflict, and ultimately provide patients with the best care possible. Outline: 1. EMOTIONAL INTELLIGENCE: SELF AWARENESS/SELF-REGULATION Emotional Intelligence Self-Awareness Self-Regulation 2. EMOTIONAL INTELLIGENCE: SOCIAL AWARENESS/RELATIONSHIP MANAGEMENT Social Awareness Relationship Management 3. COMMUNICATION Components of communication The Sender The Receiver The Message The Method 4. PROBLEM SOLVING Problem Solving Critical Thinking Active problem solving Adaptability and Managing Change 5. CONFLICT MANAGEMENT Conflict Conflict Management 6. SELF MANAGEMENT Stress Management Stress Management Tools 7. ETHICS Ethics Types of Ethical Dilemmas Core Principles of Ethics 5 Ethical Questions 8. EMPATHY AND COMPASSION Empathy Compassion Class Evaluation Please click here to view a downloadable flyer: Essential Skills for Healthcare Workers